Store Policy

Shop policies

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Last updated on 25 Dec 2020

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Delivery

Processing time

The time I need to prepare an order for dispatch varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

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Digital downloads

File delivery

Your files will be available to download once payment is confirmed

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Returns & exchanges

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I gladly accept returns and exchanges

Contact me within 14 days of delivery

Dispatch items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

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The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders

• Perishable products (like food or flowers)

• Digital downloads

• Intimate items (for health/hygiene reasons)

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Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.